The services and support we offer our students should be seamless and consistent. In order to achieve this, everything needs to be running well behind the scenes. This is why “Organizational Behaviour and Effectiveness” was named as our fourth strategic theme.
The Cree School Board’s “Organizational Behaviour and Effectiveness” is measured in a number of ways:
In 2016-2017, we began implementing improvements across our organization. From Finance to Information and Technologies to Communications, multiple departments prioritized this strategic theme in their activities.
ᐊᓂᔫᐦ ᑖᓂᔫᐦ ᐧᐋ ᐄᔑ ᐧᐄᒋᐦᐋᑲᓄᐧᐃᐧᑖᐤ ᒋᔅᑯᑕᒪᓱᐧᐋᑲᓂᒡ ᒋᐸᐦ ᒥᓯᐧᐁᔮᔫᐦ ᑲᔦᐦ ᒨᔥ ᒋᐸᐦ ᐱᒥᐸᔨᔫᐦ᙮ ᒉ ᐧᐄ ᐃᔮᐧᑖᐤ ᒫᒃ ᐆᔫᐦ, ᒥᓯᐧᐁ ᒋᐸᐦ ᑯᐃᔅᑯᓈᑯᓐ ᐊᓂᔫᐦ ᒉᐧᑳᔫᐦ ᐁ ᐱᒥᐸᔨᑕᑲᓄᐧᐃᐧᑳᐤ, ᐁᑳ ᒫᒃ ᐧᐋᐸᒫᑲᓄᐧᐃᐧᑖᐤ ᐊᓂᒌ ᐊᐧᐁᓂᒌᒡ ᐁ ᐋᐸᑎᔒᔥᑕᐧᑳᐤ᙮
ᐄᔨᔫ ᒋᔅᑯᑕᒫᒉᐧᐃᓐ ᑖᓂᐦᐋᐤ ᐁ ᐄᔑ ᑲᓄᐧᐋᐸᐦᑕᐧᑳᐤ ᐊᓂᔫ ᑯᐃᔅᒄ ᐃᑖᑎᓰᐧᐃᓐ, ᐃᐦᑖᑯᓂᔫ ᑖᓐ ᓂᐦᐋᐤ ᒉ ᐄᔑ ᑎᐱᔅᑕᐧᑳᐤ᙮
ᐊᓐ ᐊᔅᒌᐅᒋᐦᑖᓱᓐ 2016-2017, ᐁᑯᑦᐦ ᑳ ᐅᐦᒋ ᒋᐦᒋᐸᔨᑖᔮᐦᒡ ᐁᑎᑑ ᒉ ᒌ ᒥᔪᐸᔨᑖᑲᓄᐃᒡ ᒥᓯᐧᐁ ᒉᐧᑳᓐ ᐅᑌᐦ ᐅᐦᒋ ᐋᐸᑎᓯᐅᓈᒡ᙮ ᐊᓂᑦᐦ ᔔᔮᓐ ᐁ ᐅᐦᒋ ᑲᓄᐧᐋᐸᒫᑲᓅᑦ ᑲᔦᐦ ᐊᓂᑌᐦ ᐁ ᐅᐦᒋ ᐱᒥᐸᔨᑖᑲᓄᐧᐃᒡ ᒥᓯᐧᐁ ᒉᐧᑳᓐ᙮ ᐊᓂᔫᐦ ᓂᓈᐦᑰ ᐁ ᐅᐦᒋ ᐋᐸᑎᔒᔥᑕᒪᓅᑦ ᐁᐅᑯᓐᐦ ᑳ ᓃᔥᑕᒥᔥᑖᐧᑖᐤ, ᒥᓯᐧᐁ ᐊᓂᔫᐦ ᒉᐧᑳᔫᐦ ᐁᑎ ᐃᐦᑑᑕᐧᑳᐤ᙮
Les services et le soutien que nous offrons à nos élèves devraient être homogènes et constants. Pour ce faire, tout doit bien se dérouler en arrière-scène. C’est la raison pour laquelle « Comportement et efficacité organisationnelle » a été nommé notre quatrième thème stratégique.
Le « Comportement et efficacité organisationnelle » de la Commission scolaire crie est mesuré de plusieurs façons :
En 2006-2017, nous avons commencé à effectuer des améliorations au sein de notre organisation. De la finance aux technologies de l’information en passant par les communications, de nombreux départements ont donné la priorité à ce thème stratégique lors de leurs activités.
4.1 Design a framework to effectively support the student experience through the CSB.
4.2 Optimize data management and recordkeeping.
4.3 Determine and commit to the types of services and turnaround times offered internally by departments.
4.4 Effectively communicate with internal and external audiences.
4.5 Enhance the effectiveness of meetings.
4.6 Leverage technology effectively to support student outcomes and improve CSB-wide efficiency.
Our Information and Technologies (IT) Department is one of the key supporters of this strategic theme. By implementing technology that is more accessible, secure, and efficient, they move our whole organization forward. Here are some of the contributions IT made to this Strategic Theme in 2016-2017:
Providing resolutions for over 2,000 technical issues within 24-48 hours.
Implementing new communication systems such as videoconferencing throughout communities.
Offering a unified platform (Office 365 and remote access) to increase access and file sharing across the organization.
Deploying Wi-Fi connectivity in many schools, with fiber optic technology in Eastmain and Washaganish.
Migrating web based applications to allow access to programs like Rosetta Stone, PSSS Student Portal, and Travel Claim Software.
Beginning work on an upgraded phone system (to be fully implemented in the coming years).
One of the ways to improve organizational behaviour and effectiveness is by designating a qualified person to manage a key area of concern.
To this end, the Human Resources department added management positions to oversee specific functions (staffing, learning and development, compensation and benefits) in 2016-2017. A Director of Communications and Community Relations also joined the Cree School Board in August 2016.
Multiple departments underwent assessments during the 2016-2017 year. Taking the time to speak with stakeholders and review current systems is an important first step to understanding the strategic theme of “Organizational Behaviour and Effectiveness.” The assessments resulted in some key strategies and changes for several departments, including:
Finance – Finance worked towards the implementation of MOZAIK software, a program which will be used across Quebec School Boards. To support this project, they used a tool called “process mapping.” “Process mapping” helps them clarify the stages of the new accounts payable cycle while supporting the new software implementation. Additionally, this department prepared to asses how funding is allocated throughout the Cree School Board. This review will help us maximize our resources and ensure each school is given a fair amount. They are also working with other departments to support better collection and analysis of key data. Overall, the efforts from the Finance Department will help the Cree School Board to clarify, document, and measure processes and communicate these processes to staff. This will go a long way in improving our organizational behavior and effectiveness.
Communications and Community Relations – This new department was developed in 2016-2017, allowing us to analyze the current state of our communications with our communities, our students, and each other. This resulted in board-wide strategy including policies, procedures, and related tools.
Human Resources – We've provided details here.
Collaboration between schools, administrative departments, and communities is vital for us to serve students effectively. According to the 2016-2021 Strategic Action Plan, our goal is to “work with integrity, honour our commitments, and [be] responsible stewards of the resources entrusted to us.” By undergoing in-depth assessments, hiring key staff, and making major improvements to technology, we worked towards this goal in 2016-2017.